EMOTIONAL INTELLIGENCE AND EMPPLOYEES PERFORMANCE

EMOTIONAL INTELLIGENCE:

The ability to monitor one's own and other people's emotions,  to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.

Emotional Intelligence is the practice to accept and recognize and understand our own emotions and feelings, including their impact on ourselves and other people and to utilize this knowledge to refine our own behaviors as well as to handle our relationship with others. It is fundamentally the ability for identifying our own feelings and those in others, for encouraging ourselves, for handling and managing feelings and emotions rightly in us and in our relationships. The term ‘emotional’ in emotional intelligence is used broadly to refer to moods as well as emotions. Emotional intelligence essentially describes the ability to effectively join emotions and reasoning, using emotions to facilitate reasoning and reasoning intelligently about emotions (Mayer & Salovey, 1997).(George, 1996; Tellegen, 1985).Goleman (1997) and Higgs, (2000) believes that emotional intelligence is about knowing what you are feeling and being able to handle those feelings without having them swamp you. So basically;

“Emotional Intelligence is the intelligent use of Emotions.”

·         EMPLOYEES PERFORMANCES:

The job related activities expected of a worker and how well those activities were executed.
Performance is an individual output in terms of quality and quantity expected from every employee in a particular job. On a very general level employee’s performance can be defined as “all the behaviors employees engage in while at work” (Jex2002). However, this is a rather vague description. More commonly, employee performance refers to how well someone performs at his or her work. Definitions range from general to specific aspects and from quantitative to qualitative dimensions.